This paper looks at the role of the command center — be it a traditional physical space, fusion center, or virtual version — in managing critical events. We explore seven principles that help an organization elevate the role and value of its command center, taking it from the “basement to the boardroom,” so to speak. We conclude with recommendations for expanding the role of command centers from a tactical operations center responding to threats to one that’s also a strategic competitive advantage for your organization.
The following principles will guide you as you transform your command center into your organization’s hub for managing critical events:
- Know your mission
- Serve customers
- Know early
- Know the situation
- Know what to do
- Know how it went
- Leverage your investment
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