Digital transformation was never optional. But most firms treated it that way, applying digital technology in dribs and drabs—until COVID-19 shuttered economies and forever altered the patterns of life and work and commerce. Until uncertainty and volatility became the new normal.
In the past, companies had the opportunity to consider digital transformation as being optional. However, when faced with the unprecedented year that 2020 has been, these organizations are learning that their deprioritizing of digital transformation was a costly error. In order to come out stronger on the other side of this pandemic, companies must focus on three strategies:
- Innovate through ecosystems
- Accelerate results with your partners
- Operate with flexibility
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