Operational risk can come from a variety of sources both internal and external. When an operational risk impacts an organization’s people, assets, systems, supply chain, or brand, it becomes a critical event for that organization. Expertly managing such events is imperative for organizations, and in response, they’ve invested in command centers: physical or virtual spaces dedicated to providing an organization with a common operating picture and coordinated response to risk events and threats.
This paper looks at the role of the command center — be it a traditional physical space, fusion center, or virtual version — in managing critical events. We explore seven principles that help an organization elevate the role and value of its command center, taking it from the “basement to the boardroom,” so to speak. We conclude with recommendations for expanding the role of command centers from a tactical operations center responding to threats to one that’s also a strategic competitive advantage for your organization.
To learn more, download the white paper.
