IDC How to Transform the B2C Customer Experience with Omni-Channel Order Fulfillment

To meet customer demand, retailers must understand what inventory is available to promise and be able to deliver on that promise. Omni-channel order management solutions can help.

Download this IDC paper to learn:

  • Why omni-channel commerce requires digitally-enabled technology and processes
  • The importance of worker connectivity and collaboration
  • How visibility into and integration among order management, customer service, and inventory fulfillment can ensure a smooth and happy customer experience

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