Author: AllTechGuru

With 2020 already having been a challenging year, the wildfires that struck the western half of the US only added to the difficulties, with more than 8.6 million acres burning between January and November. As wildfires continue to pose a threat to life and property, organizations across every sector must formulate an approach that prepares [...]

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This paper looks at the role of the command center — be it a traditional physical space, fusion center, or virtual version — in managing critical events. We explore seven principles that help an organization elevate the role and value of its command center, taking it from the “basement to the boardroom,” so to speak. [...]

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Staying ahead of security threats is paramount for top executives and each year, those threats become increasingly complex. Emerging threats could be economic, environmental, geopolitical, societal or technological. It is important not to oversimplify the emerging threat narrative, as security risks are progressing faster than organizations can adapt. This guide gathers useful insights from top [...]

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As enterprises navigate the rapidly shifting currents of COVID-19’s impact on local, regional, national and world economies, the duty of care to protect employees’ safety has to be the top priority within each company’s leadership team. The dynamic tension that exists between this duty of care to employees and the obligation to perform for shareholders [...]

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With today's customers demanding a lot, you must demand a lot from your contact center framework. A contact center that lacks scalability, agility, automation, access to actionable intelligence, and support for omnichannel engagement doesn't stand a chance of satisfying today's customers. Yet these types of contact centers are all too commonplace. By harnessing a customer-centric [...]

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