Category: Research Resources

Retailers already know the importance of optimizing inventory. Yet almost one in three customers still report stockouts when utilizing click-and-collect or BOPIS. With customer loyalty waning – and inflation only adding to concerns – how does inventory impact consumer loyalty? And how can you leverage the supply chain and inventory management for a competitive advantage? […]

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Navigating the Complexities of Micro-Fulfillment Supply chain uncertainty, labor shortages and changing customer expectations are driving logistics leaders to adapt their distribution networks. The last few years have seen the rapid transition to eCommerce, omni-channel, and hyperlocal fulfillment. Customers want delivery flexibility, often same day, and high availability of products. Businesses need the flexibility to […]

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Keeping Up with Demand for KURU Footwear. KURU Footwear has experienced steady, organic growth of roughly 10 to 15% every year for over a decade. But since the pandemic, sales have exploded. Annual sales revenue for the online shoe company climbed 30% in 2020 and 55% in 2021. While growth was welcome, the unprecedented order […]

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It’s easy for organizations to take their warehouse operations for granted, often overlooking the functional importance of warehouses and their direct impact on customer satisfaction and loyalty. In fact, many organizations view warehouse operations simply as cost centers because of the labor requirements, equipment management, and physical presence of working capital. Warehouse operations are often […]

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When global disruption from COVID-19 first struck in early 2020, businesses everywhere moved into survival mode, particularly through multiple capital preservation strategies. Billions of dollars are tied up in supply chain inventory worldwide. When retailers and manufacturers prioritize releasing working capital from supply chains, this usually takes the form of stretching out supplier payment terms […]

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