The world of customer service is changing. Subscribers seek a personal and emotional connection with their communications service providers (CSPs) and expect consistent and seamless experiences across all channels. But given that subscribers have more touchpoints with providers than ever before, it can be difficult to create quality, omnichannel experiences across the business at scale. The power of automation and AI can help.
With Einstein, AI is built right into the Salesforce Platform. With smart predictions, recommendations, and chatbots, your communications business can make subscribers happier and agents more productive.
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