Many organizations have traditionally classified field service as a cost center focused narrowly on the installation and maintenance of physical assets. However, some companies are now looking at field service as a way to build revenue. They see their field-service workforce as onsite experts and brand advocates who can deliver an outstanding customer experience (CX) that strengthens the customer relationship. Read further and find out how this is done.
Many organizations have traditionally classified field service as a cost center focused narrowly on the installation and maintenance of physical assets. However, some companies are now looking at field service as a way to build revenue. They see their fieldservice workforce as onsite experts and brand advocates who can deliver an outstanding customer experience (CX) that strengthens the customer relationship.
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