Research Resources – Whitepapers

Read the Digital CX Trends You Can’t Ignore by CCW and sponsored by Twilio to learn what’s hype and what’s here to stay amidst a quickly-evolving customer experience landscape. Consumers increasingly expect efficient, personalized interactions from brands, or they’ll take their loyalty elsewhere. According to Twilio’s Twilio’s 2023 State of Customer Engagement Report, 75% of […]

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Omnichannel customer interactions remain an elusive goal for many brands. How can you overcome the most pressing challenges to make personalized omnichannel engagement a reality? This special report has the answers. DOWNLOAD NOW

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Improve your organisation’s business intelligence and machine learning capabilities – and discover valuable insights in all of your data – with Azure Synapse Analytics, a limitless analytics service that brings enterprise data warehousing and big data analytics together. Get the free eBook, Limitless Analytics with Azure Synapse, for a complete introduction to getting started with Azure […]

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As organisations continue to embrace changing work environments, understanding worker expectations and habits is more important than ever. Learn how to empower your hybrid workers and maintain productivity without overwhelming your IT department in this eBook. Discover how a BYOPC strategy can take advantage of existing resources to help: Enable hybrid work scenarios for a range […]

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Learn how improved operational efficiency can transform your frontline workers’ experience by maximising the performance of minimal applications, enhancing collaboration and helping safeguard your business. Implementing technology solutions for your frontline can help you: Digitise manual processes: Quickly and seamlessly empower employees with devices, apps and processes that allow for more effective performance. Create a […]

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