Research Resources – Whitepapers

Many organizations have traditionally classified field service as a cost center focused narrowly on the installation and maintenance of physical assets. However, some companies are now looking at field service as a way to build revenue. They see their field-service workforce as onsite experts and brand advocates who can deliver an outstanding customer experience (CX) [...]

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There’s nothing more frustrating for customers than having little visibility into their field service experience. They often don’t know when help will arrive, who will help them, and what to expect from the visit. To keep customers in control every step of the way, you need a connected field service experience. Find out how you [...]

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With 64% of organizations experiencing one or more endpoint attacks that compromised data or IT infrastructure, security teams understand the urgent need to modernize endpoint security methods. This eBook explores the options to strengthen security at the device level. Use the practical advice and best practices outlined here to: Mitigate risks from outdated endpoint security [...]

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While industrial manufacturing is becoming ever more complex, there are opportunities you can take to get ahead of the competition. To run full speed ahead, your business needs complete operational visibility and efficiency—something only technology can deliver. Industry-specific software can streamline your supply chain and de-risk business operations, so you can maintain profitability and pursue [...]

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Cosmetic manufacturers are facing new regulations to improve the safety, quality, and consistency of cosmetic products and make certain that substandard manufacturers are playing by the same rules as the rest of the industry. As such, cosmetic manufacturers should expect closer scrutiny of their operations and practices from both regulators and their own customers. This [...]

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