Research Resources – Whitepapers

Business-to-business (B2B) buyers increasingly prefer to make purchases online — without getting anyone else involved. These B2B customers typically expect a buying experience very similar to consumer purchases online. To get there, however, means transitioning away from outdated processes and legacy systems. This means embracing the move to digital commerce is no longer just an [...]

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Providing robust online services is an integral part of banking. However, for many customers who previously were reluctant to make the leap to offering digital banking services, the global pandemic has forced them to accelerate their transformation. Open banking uses secure application programming interfaces (APIs) to allow third-party financial service providers to access banking transactions [...]

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To meet customer demand, retailers must understand what inventory is available to promise and be able to deliver on that promise. Omni-channel order management solutions can help. Download this IDC paper to learn: Why omni-channel commerce requires digitally-enabled technology and processes The importance of worker connectivity and collaboration How visibility into and integration among order [...]

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Many organizations have traditionally classified field service as a cost center focused narrowly on the installation and maintenance of physical assets. However, some companies are now looking at field service as a way to build revenue. They see their field-service workforce as onsite experts and brand advocates who can deliver an outstanding customer experience (CX) [...]

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There’s nothing more frustrating for customers than having little visibility into their field service experience. They often don’t know when help will arrive, who will help them, and what to expect from the visit. To keep customers in control every step of the way, you need a connected field service experience. Find out how you [...]

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