February 3, 2021
Research Resources
In this age of technological advancements, employees have remained a critical resource in the manufacturing space. But effective labor scheduling—aligning staffing to meet the demands of the business—is often overlooked. And when the right balance of labor to production schedules is achieved, it becomes difficult to maintain due to changes in material availability, employee availability [...]
Demystifying Worklow: Making Process Make Sense
Understanding workflow can seem complex, but everyone knows what it means when workflow isn’t moving as it should: it’s called a bottleneck. Workflow automation is the way to avoid bottlenecks. Automating your business processes, starting with simple things such as expense routing, leave request approvals, screening and publishing social content, and reviewing and approving documents, [...]
Business Unbound: A Vision and New Strategies for the New World of Work
Yesterday looks nothing like today. For some companies, the COVID-19 crisis has brought business to a grinding halt—but for others, it’s kicked things into hyperdrive. The trends that were emerging before the crisis have accelerated: Digital transformation initiatives have a heightened urgency as businesses are now required to pivot on a dime. The trend toward [...]
The Next-Generation Contact Center
Beyond a shift in reimbursement models from fee for service to pay for performance, there is little consensus on what constitutes value in healthcare. Furthermore, value means different things to different healthcare stakeholders. For leadership, value revolves around certain metrics and deliverables (e.g., impacting the bottom line, reducing total cost of ownership, and meeting performance [...]
360 Degrees of Healthcare
Healthcare professionals are laser-focused on improving patient outcomes, but many still depend on disparate, legacy systems including electronic health record (EHR) and lab systems and imaging applications. As they toggle between screens searching for the right information, providers lose precious face time with patients and struggle to meet patients’ expectations for personalization, engagement, and convenience. [...]