Research Resources – Whitepapers

Yesterday looks nothing like today. For some companies, the COVID-19 crisis has brought business to a grinding halt—but for others, it’s kicked things into hyperdrive. The trends that were emerging before the crisis have accelerated: Digital transformation initiatives have a heightened urgency as businesses are now required to pivot on a dime. The trend toward [...]

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Beyond a shift in reimbursement models from fee for service to pay for performance, there is little consensus on what constitutes value in healthcare. Furthermore, value means different things to different healthcare stakeholders. For leadership, value revolves around certain metrics and deliverables (e.g., impacting the bottom line, reducing total cost of ownership, and meeting performance [...]

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Healthcare professionals are laser-focused on improving patient outcomes, but many still depend on disparate, legacy systems including electronic health record (EHR) and lab systems and imaging applications. As they toggle between screens searching for the right information, providers lose precious face time with patients and struggle to meet patients’ expectations for personalization, engagement, and convenience. [...]

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Customers today expect personalized, unified conversations across sales, service, and all other areas of interaction with an organization — regardless of how big or small the company is. Your customers are now hyperconnected, mobile, and more informed and empowered than ever. This means fast response times to customer inquiries and self-service options. Customers have come [...]

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Healthcare payers are awash with data, thanks to years of collecting claims information and demographic data about their members. However, even with modern technology, analyzing and making sense of this data remains a significant challenge for insurance carriers. As with healthcare providers, payers need to establish a membercentric approach, one in which they are aware [...]

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