Research Resources – Whitepapers

Digitization has transformed the customer journey from a linear path to a hard-to-follow jumble. Customers often jump back and forth between online, in-store, and mobile to gather the most information in the fastest way possible. However, providers often have siloed teams focused on individual channels, making it difficult for them to follow customers throughout the [...]

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CEOs can’t lose sight of their responsibility to safeguard intellectual property, critical data, and company personnel and assets in the event of unforeseen threats. Before emergencies arise, however, they need to institute comprehensive emergency response plans designed to protect people and property and minimize business disruption when critical events unfold. With critical event management as [...]

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You're sitting on a goldmine: your data. Learn how analytics transforms workforce data into meaningful business intelligence that drives smarter decisions. Working with leading manufacturers across the globe, UKG (Ultimate Kronos Group) knows the value data analytics can bring to manufacturing—helping them uncover, understand, and address common labor issues and problematic business practices. By harnessing [...]

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60% of machine learning models never make it to production. Miscommunication between data scientists and operations, the abundance of tools and methodologies, and the lack of an industry standard complicate the path from development to production. There are existing services that can help streamline model development, but it doesn’t support two other machine learning challenges: [...]

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Forrester Research undertook an analysis of more than 800 occupations tracked by the US Bureau of Labor Statistics to help determine how advancing automation will affect jobs. They defined 12 different work personas and examined the likely effects on each one, in order to help CIOs better understand the progression. The three key takeaways are: [...]

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